The Most Comfortable Neck Travel Pillow

At Discountier, we are committed to ensuring that your shopping experience is smooth and hassle-free. This Shipping Policy outlines the details regarding shipping and delivery for your orders. 1. Order Processing Time: All orders are processed within 1-3 business days after receiving your order confirmation email. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. You will receive a shipping confirmation email once your order has been shipped, including tracking details. 2. Shipping Rates and Delivery Time: Standard Shipping: Delivery typically takes 5-7 business days (domestic orders within the U.S.). Expedited Shipping: Available at checkout for quicker delivery (typically 2-3 business days). International Shipping: We offer international shipping, and delivery times may vary depending on the destination country. Shipping rates and times will be calculated at checkout. 3. Shipping Costs: Shipping costs will be calculated and displayed at checkout based on your shipping address and the weight of the items. We offer free shipping on orders over a certain amount (e.g., $50) within the U.S. – check our website for current offers. 4. Tracking Your Order: Once your order has been shipped, you will receive an email with tracking information so you can follow your package’s journey until it reaches your doorstep. You can also track your order by logging into your account on our website. 5. Delivery Delays: While we strive to meet all delivery estimates, please note that delays may occur due to circumstances beyond our control (e.g., weather, holidays, or carrier delays). If your order is delayed, we will notify you as soon as possible and work with you to resolve any issues. 6. Shipping Restrictions: Currently, we only ship to addresses within the U.S. and select international destinations. Please check during checkout to see if we can ship to your location. We do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted regions. 7. Incorrect or Missing Orders: If you believe there is an issue with your order (such as incorrect or missing items), please contact us immediately at support@discountier.us. We will investigate and resolve any issues as quickly as possible. 8. Lost or Damaged Items: If your order is lost or damaged during shipping, please contact us within 7 days of receiving your package. We will assist you with filing a claim with the carrier and resolving the issue. 9. Contact Us: If you have any questions or concerns about your order or shipping details, feel free to reach out to us at support@discountier.com.

At Discountier, we want you to love what you ordered! If you're not completely satisfied with your purchase, we're here to help. This Exchange Policy explains how to request an exchange for items purchased from our store. 1. Eligibility for Exchange: We accept exchanges on most items within 30 days of the delivery date. Items must be unused, unworn, and in the original condition with all tags, labels, and packaging intact. To complete your exchange, we may require proof of purchase, such as your order number or receipt. 2. Items That Are Not Eligible for Exchange: Gift cards Clearance or final sale items Items that have been damaged, worn, or altered after receiving Customized or personalized items 3. How to Request an Exchange: Contact us within 30 days of receiving your order by emailing support@discountier.us with your order number, the item(s) you wish to exchange, and the reason for the exchange. Our customer service team will guide you through the exchange process and provide instructions for returning the item(s). 4. Exchange Process: Once your return is approved, you will be asked to send the item(s) back to us. We will provide you with the return address. You are responsible for the return shipping costs unless the item is defective or damaged upon arrival. If the item is in good condition and eligible for exchange, we will ship the replacement item to you at no additional cost. 5. Exchange for a Different Size or Color: If you would like to exchange an item for a different size or color, please let us know, and we will check availability. If the requested exchange item is out of stock, you will be offered a full refund or a store credit. 6. Shipping Costs for Exchanges: Return Shipping: You are responsible for the cost of return shipping unless the item is defective, damaged, or an error was made by us. Replacement Shipping: Once your exchange is processed, we will cover the shipping costs for sending the replacement item. 7. Damaged or Defective Items: If your item arrives damaged or defective, please notify us within 7 days of delivery by emailing support@discountier.us. Include photos of the damage or defect, and we will assist you with an exchange or refund at no additional cost. 8. Refunds: If you're unable to exchange an item, we may offer you a refund in accordance with our Return Policy. 9. Contact Us: If you have any questions or need assistance with the exchange process, feel free to reach out to us at support@discountier.us.